Privacy Policy

– Ellipses Audio

 

1. Introduction Ellipses Audio (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you engage with our music production, recording, mixing, mastering, and related services, or interact with our website and studio.

 

2. What Information We Collect We may collect the following types of personal information: Identity Information: Name, stage name, business name Contact Information: Phone number, email address, social media handles Payment Information: Billing address, payment details (processed via third-party providers) Project Information: Audio files, recordings, creative content, session notes Technical Data: IP address, browser type, website usage data Communication Records: Emails, messages, and correspondence with us

 

3. How We Collect Information We collect your personal information in a number of ways, including: When you book a session or engage our services When you contact us via phone, email, website, or social media When you visit our website (cookies and analytics tools) When you provide audio files or creative materials for projects Through third-party platforms (e.g., payment processors or booking systems)

 

4. Why We Collect Your Information We collect and use your personal information for purposes including: Providing recording, mixing, mastering, and production services Managing bookings and studio sessions Communicating with you about your project Processing payments and invoices Improving our services and customer experience Marketing (only where consent is provided) Complying with legal obligations

 

5. Disclosure of Personal Information We may disclose your information to: Service providers (e.g., payment processors, cloud storage providers) Collaborators (e.g., producers, engineers, or artists involved in your project—with your consent) Legal or regulatory authorities, where required by law We do not sell or rent your personal information to third parties.

 

6. Storage and Security We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. These include: Secure digital storage systems Password-protected files and accounts Controlled access to studio data and recordings Audio files and project materials are stored securely but clients are encouraged to maintain their own backups.

 

7. Access and Correction You have the right to: Request access to the personal information we hold about you Request corrections if your information is inaccurate or outdated To do so, please contact us using the details below.

 

8. Cookies and Website Analytics Our website may use cookies and analytics tools to: Understand website traffic and user behaviour Improve website functionality You can disable cookies through your browser settings.

 

9. Direct Marketing We may send you promotional content about our services where you have consented. You can opt out at any time by: Clicking “unsubscribe” in emails Contacting us directly

 

10. Minors We do not knowingly collect personal information from individuals under 18 without parental or guardian consent.

 

11. International Data Transfers Some of our service providers (e.g., cloud storage or payment systems) may store data overseas. We take reasonable steps to ensure such providers comply with privacy standards consistent with Australian law.

 

12. Complaints If you believe your privacy has been breached, you may contact us. We will investigate and respond promptly. If you are not satisfied, you may contact the Office of the Australian Information Commissioner.

 

13. Changes to This Policy We may update this Privacy Policy from time to time. The latest version will always be available on our website.